Client services
A clear next step.
Before your first piece or long after it arrives. Choose what you need and we’ll point you in the right direction.
01 / Before you orderFit & product questions
Start with the measurements and fit notes on the product page. For a detail you cannot find, tell us the piece, color and size you’re considering.
Ask about fit or materials Return to the collection02 / Getting it to youShipping & tracking
Delivery options and charges depend on your address. After dispatch, your shipping email and order-status page carry the tracking link.
Track your order Read the shipping policyGet delivery help03 / Something changedReturns & order help
Check the return conditions before sending anything back. For changes to an order, contact us as soon as possible; changes depend on its fulfillment status.
Read the return policy View orders in your accountAsk about a return or exchange04 / We’ll look into itIncorrect or damaged item
Keep the packaging and garment labels, and note what arrived. Include your order number and a description so we can assess the next step with you.
Report an order issue05 / Keep it in your rotationCare & gifting
Your garment’s care label takes priority. For an unclear instruction or a gifting request, ask us before washing or ordering special packaging.
Care for your piece Ask about gifting options06 / Your connectionAccount & website help
Use the email connected to your order when signing in. If something on the website is difficult to use, tell us the page and what you were trying to do.
Get account help Report an accessibility or website issuePrivacy & account requests