Shipping policy

Shipping domestically from the United States

Every order ships from our U.S. facility. Choose your service at checkout.

Shipping is paid outside the launch offer below. Available services and the final charge are shown at checkout for your delivery address and parcel weight.

  • Economy: $4.90 for parcels up to 5 lb; $19.90 for heavier eligible parcels up to 70 lb.
  • Standard: $6.90 for parcels up to 1 lb; $9.90 for eligible parcels from 1–5 lb.

Launch: seven-day free U.S. shipping

Orders with an eligible merchandise subtotal of at least $74 USD, delivered to a U.S. address, qualify for automatic free shipping from December 7, 2026 at 4:00 p.m. Eastern until December 14, 2026 at 4:00 p.m. Eastern. No code is needed. Complete checkout before the offer ends. Taxes and shipping charges do not count toward the minimum. This offer cannot be combined with other discounts.

Before and after this seven-day window, paid shipping applies at all order values. International orders are excluded from the launch offer. Eligibility and the final total are confirmed at checkout.

Transit times begin once your order leaves our facility and exclude weekends and U.S. public holidays. Orders placed after 12:00 PM ET are processed the next business day; during a release, allow up to 5 business days for preparation.

International shipping

We ship to Canada, the United Kingdom, the EU, Switzerland, Norway, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the United Arab Emirates. Rates are calculated at checkout for your address:

  • USPS International (7–14 business days) — calculated at checkout
  • DHL Express (2–5 business days) — calculated at checkout

International orders may be subject to import duties and taxes set by your country. These are not included in our prices and are payable to the carrier on delivery.

Tracking your order

You will receive a shipping confirmation with a tracking link as soon as your parcel is on its way. You can also follow it from your account or our Track your order page. Tracking can take up to 24 hours to update after the first carrier scan.

Address changes

We can change a delivery address until your order is prepared. Contact us straight away with your order number and the new address. Once a parcel has shipped, changes are subject to the carrier.

Missing or damaged deliveries

If tracking shows delivered but your parcel cannot be found, check with household members and neighbours and allow 24 hours. If it still has not arrived, contact us within 7 days and we will open a carrier investigation. Damaged on arrival? Send photos of the parcel and item within 48 hours and we will replace or refund.

Returns

Not right? You have 14 days from delivery to return it. See our Returns Policy.