Client services

Track your order

Sign in with the email used at checkout to view your orders and any available tracking updates.

You can also use the tracking link in your shipping confirmation email. For help locating an order, contact us.
Shipping confirmation

Your tracking link is in the email we send the moment your parcel leaves our U.S. facility. Search your inbox for “Sincere CMTY”.

Tracking not updating?

Carriers can take up to 24 hours after the first scan. If it has been longer than 48 hours, contact us with your order number.

Delivery times

Economy 5–8 business days · Standard 3–5 · International 2–14 depending on service. Shipping policy.