Terms of service
This website is operated by Sincere CMTY (“we”, “us”), United States.
Application of these Terms
These terms and conditions (Terms) apply to all orders for products sold on our website (Products). Please read them before ordering. By placing an order you accept these Terms.
1. Orders
1.1 A Product’s true colour may not exactly match that shown on your device or in our marketing, and its packaging may differ slightly.
1.2 To order Products you must be legally capable of entering into a binding contract (in the United States, at least 18 years old, or ordering with a parent or guardian’s consent).
1.3 By ordering through our website you are deemed to have understood and accepted these Terms.
1.4 We may send you an order acknowledgement email after receiving your order. This does not constitute acceptance. Acceptance takes place only when we send a confirmation email confirming acceptance and/or dispatch, at which point a contract comes into existence between you and us.
1.5 If we are unable to accept your order or supply any Product (for example where a Product is out of stock, we cannot obtain payment, or we have identified an error in price or description), we will inform you. If you have already paid, we will refund the affected amount. Releases and limited pieces may be restricted to a quantity per customer; orders that appear to circumvent a limit may be cancelled.
2. Price
2.1 Prices are set out on our website. Despite our best efforts, a Product may occasionally be mispriced. If, before dispatch, the correct price is higher than stated when you ordered, we will contact you to continue at the correct price or cancel. Where a mispricing is obvious and could reasonably have been recognised, we may end the contract, refund any sums paid and require the return of any Products provided. Prices, discounts and promotions may change without notice.
2.2 Prices are shown in your selected currency and exclude delivery charges, which are set out in our Shipping Policy. U.S. sales tax is calculated at checkout where applicable; international duties and taxes are payable by you on delivery.
3. Payment
3.1 Accepted payment methods are shown at checkout. Payment is taken when your order is placed. For pre-order Products, payment is taken at the time of order and the estimated lead time is shown on the website.
3.2 Discount codes, tier discounts and gift cards may be subject to additional conditions or exclusions and cannot be exchanged for cash.
4. Delivery
4.1 Your order may be delivered in instalments.
4.2 Delivery costs, destinations and estimated transit times are set out in our Shipping Policy. Estimates are not guaranteed dates.
4.3 Depending on your location and service you may need to sign for a delivery. If our carrier cannot deliver, they will leave a note or contact you to rearrange delivery or collect from a local depot.
4.4 If delivery is attempted and fails and you do not rearrange or collect within the carrier’s instructions, the Products may be returned to us and we may end the contract. We will refund the price of the Products but may deduct the delivery charges you paid and any return costs charged to us.
4.5 Delivery is complete when we deliver to the address you gave us, or to a person or address identified by you to take delivery; the Products, and the risk of loss, are your responsibility from that time.
4.6 You own the Products once we have received payment in full.
5. Returns and your right to cancel
Returning a Product because you have changed your mind
5.1 You have 14 days from receipt to return a Product. You will need to start a return through your account or client services to obtain a return label. The return cost ($9 for U.S. returns) is deducted from your refund — see our Returns Policy. Products must be returned unused, in re-saleable condition, in the original packaging with all tags intact. Certain Products are not returnable for hygiene reasons (for example socks or underwear once opened). This clause does not affect any statutory rights to cancel.
Returning a Product because it is faulty
5.2 We are under a legal duty to supply Products that conform with the contract and these Terms. If you consider a Product faulty or misdescribed, notify us through client services; we may ask for photos. A prepaid return label is provided and, if the Product is faulty or misdescribed, we will refund or replace it.
Your right to cancel — UK and EU customers only
5.3 If you are a consumer residing in the UK or EU, you have a legal right to cancel your contract if you change your mind within 14 days after you receive the Products (this does not apply to personalised Products or Products not returnable for hygiene reasons). To cancel, let us know your decision with your name, address, order details and email address, using the form at the end of these Terms if you wish, or by contacting us under clause 8.
5.4 If you cancel under 5.3, return the Products within 14 days of telling us. You bear the cost of return, which is deducted from your refund. Products should be returned unused, in re-saleable condition, in the original packaging with all tags intact.
5.5 We will refund the price you paid, by the method used to pay, within 14 days after the Products are returned, including the standard delivery charge you paid (the maximum refund for delivery is the cost of our least expensive delivery method). We may reduce your refund to reflect any reduction in the value of the Products caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
6. Accounts and CMTY
6.1 You are responsible for keeping your account credentials secure and for activity under your account.
6.2 CMTY points, tiers and rewards are subject to the CMTY programme terms published on the CMTY page. Points are earned on qualifying purchases and engagement, confirm once an order has shipped and the return window has passed, and are adjusted for cancellations and refunds. Tiers are assessed on points earned over a rolling 12 months. Silver Lining membership is by invitation and may be withdrawn at our discretion. Points have no cash value and cannot be transferred.
7. Intellectual property
The Sincere CMTY name, the handshake mark, 1274, “Path With No Ending”, “Silver Lining”, our designs, photography and site content are owned by or licensed to Sincere CMTY and may not be reproduced or used commercially without written permission.
8. Contact and complaints
Client services can be reached through our contact form. We aim to respond within one business day.
9. Our liability
9.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law, including your statutory rights as a consumer.
9.2 Subject to 9.1, our total liability in connection with an order is limited to the price you paid for that order, and we are not liable for any indirect or consequential loss, or for any loss that was not foreseeable when the contract was made.
10. General
10.1 We may transfer our rights and obligations under these Terms to another organisation; we will tell you if this happens. You may only transfer your rights with our written consent.
10.2 Each clause operates separately. If any clause is unlawful, the remaining clauses remain in full force.
10.3 If we delay enforcing these Terms, we can still enforce them later.
10.4 These Terms are governed by the laws of the Commonwealth of Virginia and the United States, without affecting any mandatory consumer protections of the place where you live. Disputes may be brought in the courts of Virginia or, for consumers, the courts of your place of residence where the law allows.
10.5 We may update these Terms; changes apply to orders placed after they are published.
Model cancellation form (UK and EU consumers)
To Sincere CMTY, United States (via our contact form): I hereby give notice that I cancel my contract of sale of the following goods: [description]. Ordered on [date] / received on [date]. Name of consumer: [name]. Address of consumer: [address]. Email: [email]. Date: [date].